Privacy Policy
This Privacy Policy explains how Emily Metal collects, uses, stores, and protects the personal information of visitors and business contacts who interact with our website and services.
Effective Date: January 1, 2026 | Last Updated: January 1, 2026
Contents
1. Who We Are
Emily Metal is a B2B metal manufacturing company providing precision components, custom fabrication, and industrial supply services to clients worldwide. Our registered business address and contact details are provided at the end of this document.
This Privacy Policy applies to all personal information collected through our website (including contact forms, RFQ forms, and general browsing), email correspondence, and any other channels through which you interact with us.
By using our website or submitting any form, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We collect information in the following categories:
2.1 Information You Provide Directly
When you submit a contact form, RFQ (Request for Quotation) form, or send us an email, we may collect:
- Full name and job title
- Business email address and phone number
- Company name, industry, and business address
- Product specifications, quantities, and technical requirements submitted in RFQ forms
- Any other information you voluntarily include in your messages or attachments
2.2 Information Collected Automatically
When you browse our website, we automatically collect technical and usage data, including:
- IP address and approximate geographic location
- Browser type, device type, and operating system
- Pages visited, time spent on pages, and navigation paths
- Referring website or search engine query
- Cookie identifiers and session data
Note: We do not collect sensitive personal data such as financial account details, government identification numbers, or health information through our website.
3. How We Use Your Information
We use the information we collect for the following purposes, based on legitimate business interests or your consent:
| Purpose | Details | Legal Basis |
|---|---|---|
| Responding to inquiries | Processing contact and RFQ form submissions | Legitimate interest / Contract |
| Providing quotations | Preparing and delivering pricing proposals | Pre-contractual steps |
| Business communication | Follow-ups, order updates, and support | Legitimate interest |
| Website improvement | Analyzing usage patterns to improve content | Legitimate interest |
| Marketing communications | Sending relevant industry updates and offers | Consent |
| Legal compliance | Meeting regulatory and legal obligations | Legal obligation |
4. Data Storage & Retention
Your personal data is stored on secure servers. We take all reasonable technical and organizational measures to ensure your data is protected against unauthorized access, loss, or misuse.
Contact & RFQ Data
Retained for up to 3 years from the date of last contact, or longer if a business relationship is established.
Email Correspondence
Retained for up to 5 years for business records, or as required by applicable law.
Website Analytics
Aggregated and anonymized data may be retained indefinitely. Raw session data is typically retained for 26 months.
Marketing Consent Records
Retained for as long as you remain subscribed, plus 1 year after unsubscription for compliance purposes.
When data is no longer required for the purposes for which it was collected, it will be securely deleted or anonymized.
5. Data Protection & Security
We implement industry-standard security measures to protect your personal information. These include:
- SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using HTTPS.
- Access Controls: Access to personal data is restricted to authorized personnel who require it to perform their job functions.
- Secure Hosting: Our website and data are hosted on servers that comply with recognized security standards.
- Regular Reviews: We periodically review and update our security practices to address emerging threats.
While we take all reasonable precautions, no method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we are committed to protecting your data to the best of our ability.
In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant authorities as required by applicable law.
6. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. A cookie is a small text file stored on your device when you visit a website.
Types of Cookies We Use
Strictly Necessary Cookies
Required for the website to function properly. These cannot be disabled. They include session management and security cookies.
Performance & Analytics Cookies
Help us understand how visitors interact with our website. Data collected is aggregated and anonymous. Examples include Google Analytics cookies.
Functional Cookies
Remember your preferences (such as language or region) to provide a more personalized experience on return visits.
Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is set. Please note that disabling certain cookies may affect the functionality of our website. For detailed instructions, refer to your browser's help documentation.
7. Analytics Tools
We use third-party analytics tools to help us understand how visitors use our website, which pages are most visited, and how we can improve our content and user experience.
Google Analytics
Our website may use Google Analytics, a web analytics service provided by Google LLC. Google Analytics collects information about your use of the website through cookies and similar technologies, including your IP address (which is anonymized), browser type, pages visited, and time spent on the site.
The information generated by Google Analytics about your use of our website is transmitted to and stored on Google servers, which may be located outside your country of residence. Google uses this information to evaluate your use of the website, compile reports on website activity, and provide other services relating to website activity.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. For more information on Google's privacy practices, visit Google Privacy Policy.
We configure our analytics tools to anonymize IP addresses where possible and do not use analytics data to personally identify individual visitors. All analytics data is used in aggregate form for internal reporting and website optimization purposes only.
8. Marketing Communications
We may send you marketing communications, including industry news, product updates, promotional offers, and company announcements, if you have:
- Explicitly opted in to receive marketing emails through a form on our website; or
- Provided your contact details in the context of an existing or potential business relationship, and have not opted out.
Your Choices
Opt-out at any time: Every marketing email we send includes an unsubscribe link. Clicking this link will remove you from our mailing list within a reasonable timeframe (no more than 10 business days).
Direct request: You may also contact us directly at the email address provided in Section 12 to request removal from our marketing list.
Transactional communications: Please note that opting out of marketing emails does not affect transactional communications related to your inquiries, quotations, or orders.
We do not sell, rent, or share your contact information with third parties for their marketing purposes.
9. Third-Party Sharing
We do not sell or rent your personal data to third parties. We may share your information in the following limited circumstances:
- Service Providers: We may share data with trusted third-party service providers (such as website hosting, email delivery, and CRM platforms) who process data on our behalf and are contractually obligated to maintain confidentiality and security.
- Legal Requirements: We may disclose information when required by law, court order, or regulatory authority, or when necessary to protect our legal rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to the same privacy protections.
All third parties with whom we share data are required to handle it in accordance with applicable data protection laws and to use it only for the specified purposes.
10. Your Rights
Depending on your country of residence, you may have the following rights regarding your personal data:
Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your personal data, subject to legal retention obligations.
Right to Object
Object to processing based on legitimate interests or for direct marketing.
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Restrict Processing
Request that we limit how we use your data in certain circumstances.
To exercise any of these rights, please contact us using the details in Section 12. We will respond to your request within 30 days. We may need to verify your identity before processing your request.
If you are located in the European Economic Area (EEA) or the United Kingdom, you also have the right to lodge a complaint with your local data protection supervisory authority.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
For significant changes that materially affect your rights, we may also notify you directly via email if we hold your contact details.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us:
Emily Metal -- Data Privacy Contact
We are committed to resolving any privacy-related concerns promptly and transparently. If you are not satisfied with our response, you have the right to contact your local data protection authority.
This Privacy Policy was last updated on January 1, 2026. For previous versions of this policy, please contact us directly.
© 2026 Emily Metal Co., Ltd. All rights reserved. This document is for informational purposes and does not constitute legal advice.